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Frequently Asked Questions

Q: How long will my hair last?

A: Our hair can last you 2+ years with proper care. Avoid using products that contain sulfate and parabens as they can dry out the hair.

 

Q: Does the hair shed or tangle?

A: There may be minimal to no shedding and tangling because the wigs are machine sewn.

 

Q: Can the hair be colored?

A: Yes, it is possible to bleach and/or dye our hair. To avoid causing any damage to the hair, we do advise having a professional perform any chemical procedures. Incorrect chemical processing can damage and over-process the cuticle of the hair. We will not be held liable for any damages that occur.

 

Q: When will my order be shipped?

A: Orders are typically processed within 5-7 business days, and shipping takes an additional 3-5 business days.

 

Q: When will I receive my tracking number?

A: Within 24-48 hours after the shipping of your order, you will receive an email with a shipment confirmation and a tracking number. In order to receive order updates, please ensure that your email address and phone number is correct upon checkout.

 

Q: What is the return policy?

A: All sales are final. Once an order has been paid for and shipped, there are no refunds available. We do, however, provide shop credit. If you would like to carry out an exchange, it must be done within 5 days of receiving order. Hair must be in its original state; it cannot have been washed, brushed or combed, cut or colored. Hair that has been altered or installed will not be accepted. 

Directly after receiving your product, please make sure it is precisely what you ordered. Please contact us right away at vainhairkollection@gmail.com if you think you were provided with defective or incorrect products.

 

Q: Can I cancel an order?

A: We cannot cancel an order once it has been fulfilled, but if your order has not been shipped you may email vainhairkollection@gmail.com to make an edit to your order. Also, be aware that if your order is recognized as high risk after it has been placed, it could possibly get canceled and you will automatically receive a refund.

FRAUD & THEFT

THE FURTHEREST EXTENT OF THE LAW WILL BE APPLIED TO ANY FORM OF THEFT (Credit Card or PayPal) OF OUR PRODUCTS.

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